26th Apr, 2017
Donna Wood chose to sell her home with Applegate Properties. Here, we quiz her to find out a bit more about her experience…
1. Describe your home:
My house is a 4 bedroom detached property, located in Marsden.
2. How did you find out about Applegate Properties?
We made an online enquiry on New Year’s Eve after hearing good things about them, and we were instantly impressed! We received a call that afternoon to discuss our sale. It was encouraging to have such a prompt response.
3. How would you rate the team in terms of:
a. Value for money
We were not charged an initial fee or any set up costs for advertising, which was a good saving.
b. Level of customer service
I am extremely pleased with Applegate Properties’ customer service. We were informed of any viewings/offers very quickly, and we were kept up-to-date via calls, emails and texts as soon as any new information came in.
c. Level of knowledge
There was a great level of knowledge among the team. Any questions we had were answered, and in terms which we could easily understand.
We found the staff to be very professional, polite and pleasant and nothing was too much trouble. We were very pleased with the photos taken, and the brochure was of good quality, with plenty of images instead of too much description.
I am now on a mailing list for new properties coming on the market, and receive regular updates from Applegate Properties.
All communication has been done in a very prompt manner and has always been followed up by a confirmation email.
4. In how many days or weeks did they sell your home?
We had an offer in 11 days, which we accepted! We were surprised by such a quick sell, but we know that Applegate Properties strive to achieve sales within 12 days, because this is when properties fetch the most value – hence why they worked hard to get our house sold in 11 days.
5. Do you think they compare to other estate agents, or do they stand out? If so, why?
We have had quite a few house sales in the past, and Applegate really stood out. They have really impressed me, as they are different to other estate agents I have dealt with. They seem to be forward thinking, and don't appear to be scared to do things differently from more traditional companies.
6. Is there a specific team member that deserves a special mention? If so, why?
All the staff we have dealt with have been pleasant and professional. But, Chloe our sales advisor, has been extremely efficient with prompt communication, which has meant we have been kept up to date at every step.
I will definitely recommend Applegate to anyone I know, whether they are looking to buy or sell a property!
If you have had a good experience with Applegate, and would like to share your story with us, we would love you to be our next ‘happy client’!
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